WHAT CURRENCY IS USED?
All prices on this website are shown in USD. To find an approximate conversion in your local currency,
go to www.finance.yahoo.com/currency

HOW DOES YOUR SIZING WORK?
All sizes on this web site are shown in US sizes, unless specified. The conversions are as follows:
SIZE CONVERSION CHART:

US Size	0	2	4	6	8	10
French	32	34	36	38	40	42
Italian	36	38	40	42	44	46
#	00	0	1	2	3	4
UK/AUS	4	6	8	10	12	14
SML	XXS	XS	S	M	L	XL

O/S = One size only.

HOW DO I KNOW IT WILL FIT?
Where an item runs particularly small, or large we will indicate this in the product information.
If you need to swap an item for another size, please return the item, indicate your request and if it is in stock we will ship it to you at no cost. Please follow the instructions listed under returns.

HOW DO I MAKE A PURCHASE?
You are able to shop by “item” i.e., dress, pants, jacket, by a particular “designer”, by a “trend”, or by our “staff picks”!  You can also browse our newsletters to see what we’re currently lusting after, get advice, or learn more about a featured designer.  Then you can click on any item you are interested in to get additional product info i.e., available sizes, color options, fit, additional views and other related items.

CAN I ORDER BY PHONE?
We will be happy to take your order via phone, please call our NY store on +1 212 243 3201, or our SF store on +1 415 440 2100 during business hours.

HOW DO I KNOW WHAT IS IN STOCK?
All items shown are in stock unless the words "Sold Out" appear. Occasionally, we sell items in the store before we get a chance to update the web site, so we apologize for any inconvience if an item is no longer available.

WHAT IF MY SIZE IS NOT AVAILABLE?
We try to ensure that all sizes listed for an item are in stock but as our web site isn't real time, sometimes your item is sold prior to us processing your order. Therefore, if your size becomes unavailable we apologize for this inconvenience, but as we grow we hope to be able to keep more stock on hand and have our web site updated more frequently to aviod this.  We sell items in the store and online in multiple time zones which means that an item or size may sell out before we get a chance to update the web site, we're very sorry if this happens and any inconvience caused if an item is no longer available and we appreciate your patience.

PAYMENT METHODS
We accept Visa, Master Card and American Express.

HOW WILL I KNOW YOU RECEIVED MY ORDER?
After you “check out” we will send you a confirmation email to let you know that we’ve received your order.  Once we have checked that we have your item(s) in stock, processed and dispatched your order, we will then send you another email notifying you of the tracking number for your reference. During busy periods there may be a delay processing orders, so please allow 2-3 days for our email to reach you with your tracking number.

WHERE DO YOU SHIP TO?
We ship globally!
Within the US we use UPS (www.UPS.com) and internationally we use DHL (www.dhl.com).
We will require someone to sign for your order on delivery, so please ensure that the address you provide has someone there to sign for it. We are unable to deliver to P.O. boxes.

HOW MUCH WILL I BE CHARGED FOR SHIPPING? AND HOW SOON CAN I GET MY ORDER?
We endeavor to dispatch all orders as soon as possible and usually within 24-48 hours after receiving them.  Occassionally, during busy periods, we will not be able to process orders immediately and we appologise for any inconvienience this may cause. Please note that orders received after 12 noon Friday will not be processed until the following Monday.

Below are estimated delivery times for orders placed by 12 noon.  These are a guidelines only,
as high volumes and external factors may cause delays.

* If international shipping is more than $45 we will notify you for your approval.
Shipping costs are added during check out and we will try to minimize shipping costs when you order multiple items. Occassionally the items you order may have to be shipped from our two store locations, if this is the case we'll contact you to see if you'd prefer us to consolidate your order (which will add an additional 3-5 business days to the delivery time), or if you'd rather have them shipped separately for an additional shipping charge. We generally require you to respond within 24 - 48 hours, otherwise we will process your order and ship the items separately from both locations and charge you the additional shipping cost (e.g., USD $10 if you selected UPS ground within the US). If you have a preference, please indicate this in the "Comments/Notes" section at check out to minimize delays.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We endeavor to dispatch all orders as soon as possible and usually within 24-48 hours after receiving them. Occassionally, during busy periods, we will not be able to process orders immediately so please allow 5-7 business days to process sale items and we appologise for any inconvienience this delay may cause. Additionally, please note that orders received after 12 noon Friday will not be processed until the following week.
Above are estimated delivery times for orders placed by 12 noon. These are guidelines only, as high volumes and external factors may cause delays.

HOW CAN I TRACK THE DELIVERY OF MY ORDER?
Once we have processed and shipped your order we will send you another email notifying you of the tracking number for your reference.
For deliveries within the US, you can check the status of your shipment by entering your tracking number at www.ups.com. International deliveries can be tracked via www.dhl.com

IS MY PACKAGE INSURED?
All merchandise in transit from Elizabeth Charles to the delivery address is insured against theft and accidental damage. Once the merchandise has been delivered to the specified delivery address the merchandise is no longer covered by insurance. We will require someone to sign for your order on delivery, so please ensure that the address
you provide has someone there to sign for it.

WILL THERE BE ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE?
When shipping to addresses that are outside of the United States you will be responsible for all import duties, customs taxes, local sales taxes and other fees which may be charged on the purchase. 
It is your responsibility to determine what these costs may be prior to placing an order.
Similar to shipping costs, these costs and any additional costs incurred when returing/exchanging an item will not be refunded.